Shipping policy

What is Dolce Vio’s order processing time?

All orders placed on Dolce Vio are processed within 24–72 business hours after successful payment confirmation. Orders are not processed on Sundays or public holidays.

How long does Dolce Vio take to deliver orders in India?

Delivery typically takes 4–8 business days after dispatch, depending on your location.
Orders shipped to remote or rural areas may take 1–2 additional business days.

Does Dolce Vio offer shipping across all of India?

Yes, Dolce Vio delivers across India, covering most serviceable PIN codes through our courier partners.

Are shipping charges applied to my order?

Shipping charges, if applicable, are clearly shown at checkout before you complete your purchase.
Any free shipping offers will be mentioned on the website during promotions.

How can I track my Dolce Vio order?

Once your order is shipped, you will receive a tracking link via SMS or email, allowing you to monitor your delivery status in real time.

What happens if I enter the wrong shipping address?

Customers are responsible for providing an accurate and complete shipping address.
Dolce Vio is not liable for delivery delays or failures caused by incorrect address details.

What happens if my order delivery fails?

If a delivery fails due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Refusal to accept the package

The order may be returned to us. Re-shipping charges may apply, or the order may be cancelled after deducting shipping costs.

Can my order arrive in multiple shipments?

In rare cases, orders may be shipped in multiple packages depending on product availability.
You will receive tracking details for each shipment if this happens.

Does Dolce Vio ship internationally?

Currently, Dolce Vio ships only within India.
International shipping options may be introduced in the future.

What should I do if my order is delayed?

While we strive to deliver on time, delays may occur due to courier issues, weather conditions, or unforeseen circumstances.
If your order seems delayed beyond the expected timeline, please contact our support team.

How can I contact Dolce Vio for shipping-related queries?

You can reach us at:
📧 dolceviao@gmail.com