FAQ

Q: Does Dolce Vio ship internationally?

Yes, Dolce Vio offers international shipping. Delivery timelines and shipping charges vary depending on the destination. Any applicable customs duties or taxes are the responsibility of the customer.

Q: How long does delivery take within India?

Orders within India are usually delivered within 4 to 8 business days after dispatch, depending on the delivery location and courier service.

Q: How long does international delivery take?

International deliveries typically take 7 to 15 business days after dispatch, depending on the destination country and customs clearance.

Q: What is Dolce Vio’s return policy?

Dolce Vio offers a 14-day return policy from the date of delivery. Items must be unused, in original condition, and with all tags intact.

Q: How long does it take to receive a refund?

Refunds are typically processed within 7 to 10 business days after the returned item passes quality inspection. Processing time may vary depending on the payment method.

Q: What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos so we can review and resolve the issue.

Q: How can I contact Dolce Vio?

You can contact Dolce Vio via email at dolceviao96@gmail.com or by phone at 7065131340 during customer support hours.

What products does Dolce Vio offer?

Dolce Vio offers premium streetwear and everyday essentials, including t-shirts, hoodies, sweatpants, and other modern wardrobe staples designed for comfort and versatility.

Does Dolce Vio ship internationally?

Yes, Dolce Vio offers international shipping. Delivery timelines and shipping charges vary depending on the destination country and courier partner. Customs duties or taxes, if applicable, are the responsibility of the customer.

How long does delivery take within India?

Orders within India are usually delivered within 4–8 business days after dispatch. Delivery timelines may vary based on location and courier service.

How long does international delivery take?

International orders typically take 7–15 business days after dispatch, depending on the destination and customs clearance processes.

What is Dolce Vio’s return policy?

Dolce Vio offers a 14-day return policy from the date of delivery. Products must be unused, in original condition, and with all tags intact.

Are there any items that cannot be returned?

Yes. Sale items, gift cards, customized products, and items marked as non-returnable are not eligible for returns.

How long does it take to receive a refund?

Refunds are typically processed within 7–10 business days after the returned item passes quality inspection. The credited amount may take additional time depending on your bank or payment provider.

Can I exchange a product?

Currently, direct exchanges are not available. Customers may return eligible items and place a new order separately.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product so we can review and resolve the issue.