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FAQ’s
PRODUCTS
WHAT IS MY RIGHT SIZE?
As DOLCE VIO caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
HOW DO OUR NEW DROPS WORK?
We usually announce our upcoming designs and collections on our official Instagram account - @dolce_vio We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
WHAT IS A PRE-ORDER?
A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.
DELIVERY
WHERE DO WE DELIVER?
We ship and deliver all our orders Pan-India and internationally in all 192 countries.
WHERE IS MY ORDER SHIPPED FROM?
All online orders are shipped from our Fulfilment Centre located in New Delhi.
WHAT ARE THE DELIVERY CHARGES?
All online orders from DOLCEVIO.COM are eligible for free shipping Pan-India. International orders have an additional charge which is mentioned at the time of checkout basis the delivery address.
DO YOU HAVE A STORE PICK UP OPTION?
We do not have offline stores yet.
WHEN CAN I EXPECT MY DELIVERY?
We ship all orders within 24 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered. International orders take 5-10 working days to get delivered.
WHICH COURIER DO WE USE?
Most of our shipments get fulfilled by BlueDart Air courier service which is the fastest domestic courier service provider. For other pincodes, our shipping aggregator makes sure to assign the strongest courier partner to ship your order at the earliest.
HOW CAN I TRACK MY ORDER?
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. For international orders, we use a local courier service provider and will contact you personally on the tracking number for the same. Additionally, an order confirmation message is shared with you on your registered Whatsapp number.
WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
WHY IS MY ORDER NOT DELIVERED AFTER THE MENTIONED DATE?
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.
ARE THERE ANY EXTRA CHARGES WHEN I ORDER INTERNATIONALLY?
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination.Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be so we'd always recommend contacting your local customs for more information before placing an order. If these charges are unpaid or you refuse to pay them, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
ORDER
PRODUCT DELIVERY ORDER HOW DO I CONFIRM MY ORDER STATUS?
Your order will been confirmed with a 5 digit order number (Eg: #55555). We ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
I CANNOT PLACE AN ORDER ONLINE.
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
CAN I CANCEL OR AMEND MY ORDER?
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to [email protected] immediately with your order number and the changes to be made and the team will happily assist you.
CAN I CHANGE MY DELIVERY ADDRESS?
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to [email protected] immediately with your order number and the changes to be made and the team will happily assist you.
HOW DO I APPLY MY GIFT CARD?
n the case of a GIFT CARD, simply use the code provided to you on email at the end of the checkout process. GIFT CARD can be used for purchases made online.
WHY ISN'T MY GIFT CARD WORKING?
Please note that there is a validity of 6 months from the date of issue on any GIFT CARD sent out. Make sure to have this utilised in this period as your GIFT CARD will expire post the timeline.
HOW CAN I PAY FOR MY ORDER?
Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we accept COD for online purchases
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE?
At our brand, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next drop.
I WON’T BE HOME TO ACCEPT MY ORDER. WHAT SHOULD I DO?
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on [email protected] so that we can hold our shipment until you are available at the location.
ORDER RECEIVED
PRODUCT DELIVERY ORDER ORDER RECEIVED I HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?
Kindly drop in an email to [email protected] with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
MY ORDER HAS AN INCORRECT/MISSING ITEM. WHAT DO I DO?
Kindly drop in an email to [email protected] with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
EXCHANGES
CAN I EXCHANGE AN ITEM?
We have an Exchange Policy of 7 days from the date of receiving the product for online orders and date of billing for store purchases. TO PLACE RETURN/EXCHANGE REQUEST, CLICK HERE within 7 days of receiving the item.Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if; the products are returned after use. the products are damaged. the products do not have all the tags.
HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
CAN I RETURN THE PRODUCT FOR A REFUND?
We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. all Returns are strictly accepted and refunded only via a GIFT CARD to the customer. However, in rare and exceptional cases, where a transaction fails or an Order ID is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at [email protected] and the team will be happy to assist you.
GENERAL FAQs
CAN I GET A GST RECEIPT FOR MY ORDER?
Yes, simply drop in an email to [email protected] and the team will facilitate a GST invoice against your order.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?
For custom orders, kindly drop us an email to [email protected] and the team will reach out to you shortly.
MY TRANSACTION HAS FAILED. WHAT DO I DO?
If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy.
WHAT ARE THE CONTACT CHANNELS?
Order Related - [email protected] - [email protected] relations - +91 9953758630